A featured case study from a four year operational transformation at executive level, alongside example automation and integration builds. Each engagement scoped to solve a specific operational problem with a measurable commercial outcome.
A four year operational transformation of a 34 person services group operating across South Africa, Kenya, Botswana, Angola, the UK, and Portugal. Led by Jeremy Thorburn as Group Chief Operating Officer. The methodology applied across diagnosis, automation, restructuring, and change management is the same framework now offered to LatenZ clients.
A concise written summary of the engagement, the methodology applied, and the measurable outcomes. Free to read. The full case study is available under NDA for qualified enquiries.
Two examples of LatenZ-delivered automation and integration work. Each was scoped to solve a specific operational problem with a measurable commercial outcome.
A multi tenant intelligence layer that turns real time news and professional data into prioritised, contextual sales briefings. Built to remove manual research time in outbound sales by automating lead enrichment, scoring, and approach generation.
LeadScout pulls the lead's profile using incoming data: industry, company size, and professional history.
Scans for current triggers: company news, funding rounds, hiring patterns, and location specific shifts.
Cross references findings against your specific value proposition to generate a relevant, personalised approach.
Output: an A, B, or C graded lead delivered with enriched context to your CRM or messaging platform.
"Lead is expanding operations and the current manual recording of their shipping updates is their primary operations bottleneck."
"Jeremy, your expansion operations are being hit by a 48 hour delay in waybill parsing. We can drop that to zero."
Shipment: Example Ltd / Order: 2345681 / Tracking: #ZA-9921-X
Tracking Number: #ZA-9921-X
Carrier: DHL Express
Status: Out for Delivery
Destination: Hampton, UK
Dimensions: 120 x 80 x 120cm
Weight: 1258 kg
Pallets: 3
"ClickUp Task #8821 status updated to 'Delivery In Progress'. Sales team notified in Slack."
Closing the gap in supply chain communication. Automatically extracts courier data and unstructured shipping updates, then syncs validated information with your CRM, ERP, or messaging platform for real time logistics visibility. Zero manual data entry.
The Bridge monitors courier notification accounts via secure API or email triggers.
Advanced AI extracts critical information from email text and attachments, including unstructured formats.
Validated data is instantly pushed to your CRM, ERP, or messaging platform, triggering internal notifications.
Logistics visibility is restored without human data entry. Status updates flow automatically from courier to your team.
We diagnose the operational reality before we build. If you are weighing what to modernise next, and where AI and automation actually pay, the Operations & AI Strategy is the place to start.